Payments and billing

How billing works here

• Invoices go out on the 5th of each month. The first ones in the new system go out on November 5.
• Anything you book on top of your membership shows up on your invoice.
• Everyone adds a card once. Card details do not carry over from our previous system.
• Paying by card adds a 3% processing fee, shown as its own line on the invoice. Paying by bank transfer does not.
• Receipts come by email when a payment goes through, and every invoice is always in the app.

Adding your card

Do this first.

1. 1

   Open Payment methods

   Tap Menu, then Payment methods.

2. 2

   Choose personal or team

   Tap Personal Payment Method for your own membership. If you pay for your company’s team, tap Team Payment Method.

3. 3

   Enter your card and tap Done

   Follow the prompts and tap Done. Card payments are handled securely by Stripe, our payment processor. We never see or store your full card number.

Changing cards? Add the new card the same way, in Payment methods, and remove the old one from the same screen.

Turning autopay on or off

Autopay is up to you, and it is off unless you switch it on. With it on, each invoice is charged to your card on its due date. With it off, you pay each invoice yourself.

1. 1

   Find the switch

   Tap Menu, then Payment Methods, and turn Pay invoices automatically on or off. You can change it any time.

Paying or checking an invoice

In the app

1. 1

   Open Invoices

   Tap Menu, then Invoices, and tap the one you want. You will see the invoice number, due date, items, tax and total.

2. 2

   Choose how to pay

   Tap Choose Payment Method on iPhone, or the payment icon on Android, then pick your card.

3. 3

   Confirm

   Tap Confirm Payment. A payment can show as processing for a short while before it shows as paid.

From the email, in a web browser

1. 1

   Open the invoice email

   Click View Invoice, then Pay Now, and finish the payment.

Paying by bank transfer

Prefer not to use a card? Bank transfer (sometimes called ACH) is set up with us directly, not in the app. Email info@clubhouseedina.com and we will send you the authorization form from our bank. Once it is set up, the club draws each invoice from your account on the 5th.

Company and team billing

If your membership is paid by your company, charges for the team go to the team admin, usually the person who looks after billing for your company. You will only see team charges if you are that person.

Something look wrong? If an invoice ever looks off, tell us with Contact Admin or at info@clubhouseedina.com and we will fix it.